Refund policy
Once a product has been sold, all sales are final and items cannot be returned or exchanged, except in the following circumstances:
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The product received is materially different from what was ordered;
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The product received is damaged or defective; or
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The product received does not match the description on our website.
Return & Exchange Eligibility Requirements:
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Notification Period: Any request for an exchange or refund must be submitted within 7 calendar days from the date of delivery.
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Proof Required: All claims must be submitted via email to online@yuyi.com.sg accompanied by your order number and clear photos of the damaged or incorrect item.
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Item Condition: Returned products must be in their original condition, unused, and in their original packaging.
Fulfillment & Fees:
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Local Orders (Singapore): If an eligible exchange is approved, we will arrange for the replacement item to be delivered to you at no additional shipping cost.
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Overseas Orders: International exchanges are reviewed on a case-by-case basis. If a replacement is approved, return shipping fees and international postage will be evaluated individually. If a replacement title is unavailable, a product refund will be issued.